Adverse Reaction & Medical Documentation Policy

At SNI NATURAL HAIRCARE, We prioritize the health, safety, and satisfaction of our customers. All our products are carefully formulated using natural and ethically sourced ingredients, and we strive to maintain the highest standards of quality, compliance, and transparency in accordance with the UK Cosmetic Products Regulation and relevant consumer protection laws.

While our products are dermatologically friendly and extensively tested, individual skin and scalp sensitivities can vary. In the rare event that a customer experiences any form of adverse reaction or concern following the use of our products, we are committed to addressing the matter seriously and responsibly. However, in order to proceed with any investigation, refund, replacement, or claim-related request regarding an alleged reaction or issue, the following terms must be met in full:

Mandatory Submission of Medical Evidence

Customers are required to provide legitimate, clear, and dated medical documentation from registered medical professionals and relevant institutions. This is a non-negotiable requirement to ensure authenticity and to assist us in conducting a proper internal safety review. The required documents include, but are not limited to:


– A full report detailing the symptoms experienced, date of onset, areas affected, and the GP's professional opinion linking the symptoms to the product in question.

– An assessment from a certified dermatologist (if referred or directly consulted), explicitly diagnosing the skin, scalp, or hair-related reaction, with an expert opinion on the likely causative agent(s).


– If the issue pertains specifically to the hair or scalp, a report from a certified trichologist (hair and scalp specialist) must be submitted, outlining the condition and possible triggers.

– Documentation showing results from a patch test, allergy screening, or sensitivity test that indicates reactivity to any ingredients commonly used in natural hair care or skincare products.

– Any official diagnosis from a healthcare facility or private clinic indicating a medically recognized reaction (e.g., contact dermatitis, scalp folliculitis, chemical burn, etc.).

– Dated, clear photos showing the condition or reaction, before and after use of the product, must accompany the medical reports. These should not be edited, filtered, or altered in any way.


– A written explanation from the customer including the date of purchase, product batch number (if available), how the product was applied, the duration of use, and any other hair or skincare products being used concurrently.

Time Frame for Reporting


14 calendar days of receiving the product.

21 days of the initial report to allow a fair and complete assessment.

Important Notes

UK Seller Rights & Consumer Protection

This policy is aligned with the rights of the seller under the Consumer Rights Act 2015 and the UK Cosmetic Products Regulation (Schedule 34 of the Product Safety and Metrology Statutory Instrument 2019). While consumers have the right to report issues and request remedies, sellers equally reserve the right to validate such claims with appropriate evidence before any commercial action is taken.

As a responsible UK-based business, we are fully committed to consumer safety but equally bound to protect the integrity of our brand and prevent misuse of return/refund policies.

Should you have any further questions or require assistance in understanding this policy, please feel free to contact our support team.

Thank you for understanding and for choosing SNI HAIR CARE.

Privacy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Rest assured your information will not be shared with third parties.

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. / By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) Credit
This document was created using SEQ Legal.

(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) information that you provide to us for the purpose of registering with us
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

(3) Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use session” cookies and “persistent” cookies on the website. [Session cookies will be deleted from your computer when you close your browser.] [Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.]
We will use the session cookies to: keep track of you activities whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will/may use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(4) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website
(b) improve your browsing experience by personalising the website
(c) enable your use of the services available on the website
(d) send you goods purchased via the website, and supply to you services purchased via the website
(e) send statements and invoices to you, and collect payments from you
(f) send you general (non-marketing) commercial communications
(g) send you email notifications which you have specifically requested
(h) send you our newsletter
(j) deal with enquiries and complaints made by or about you relating to the website
(k) keep the website secure and prevent fraud
(l) verify compliance with the terms and conditions governing the use of the website
We will not provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

(5) Disclosures
We may disclose your personal information to any of our employees, officers, agents, insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling to.
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

All electronic transactions entered into via the website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(7) Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.

(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at info@snihaircare.co.uk

(13) Data controller
The data controller responsible in respect of the information collected on this website is Sofia Iqbal

(14) Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.